Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS

WE DON’T CUT CORNERS – WE CLEAN THEM!

Below is answers to some of the most frequently asked questions by our clients.  If you have a question that has not been answered already, feel free to contact us

FAQ

How can I get a quote and make a booking?

If you would like to get a free no-obligation quote, you can phone us on 0422 889 463

 or email info@suburbanhomeservices.com.au or fill in our contact form here

Do you service my area?

We service all areas between the Sunshine Coast and North Brisbane. Phone to ask if we service your area.

Can you give me a quote over the phone?

It is our policy to visit your premises to give an accurate quote. This ensures you only pay for the services you require. 

How long will it take?

The length of time it takes will depend on the services provided. We will give you an approximate time when we give you a quote. 

Can I book more than one service at a time?

Yes, of course! In fact, we encourage you to combine services to save time and money. One appointment, one company!

I have pets. Is that ok?

Yes, it is quite ok, but we do ask that you secure your pet/s before we arrive.

One-off or regular services?

Either. We welcome one-off, or regular weekly, bi-weekly or monthly appointments. 

Do you offer commercial services?

Yes. We service all industrial, commercial and retail premises, including, pubs, clubs, motels, shopping centres, offices, real estate agents and more. 

Do you offer exit bond cleaning?

Yes! Not only that, we offer a complete range of services. No longer will you need separate appointments for your bond cleaning, pest control, lawn mowing and carpet cleaning. We do it all. 

Is your work guaranteed?

Absolutely! We offer a 100% satisfaction guarantee. 

When do I pay?

Payment is due the day the service is performed. You may pay by cash, Visa, or Mastercard.

What services do you offer?

We are proud to offer high quality services including: One- off cleaning, end of lease bond clean,  after builders cleaning, regular domestic, commercial and industrial cleaning.

Some of our other services are lawn mowing and garden care, pest control services, carpet cleaning, handyman jobs, maintenance work, high pressure cleaning, tile and grout clean, upholstery cleaning and much more.

We have served many happy customers and we strive to keep our reputation as one of the best in the business.

Our all in one services are exceptional quality and value for money. 

Do I need to be home when my cleaning is done?

It is not essential for you to be there, but if this is to be the case, a prior meeting to discuss all that is expected and required is very important. 

We find that an initial meeting will help establish a clear understanding of what service you require and the expected results, as well as how we intend to carry them out.  

If you are not going to be home during your house cleaning, or other service, you will need to arrange access to your home (or business) with our team.

What if I need to change my appointment time?

We understand that the unexpected can sometimes be unavoidable, but if you do need to cancel, we ask that you do this asap. At least 24 hours notice to cancel or reschedule your appointment is appreciated. 

Will I receive a receipt?

Real estate agents require a receipt from a professional for services like carpet cleaning and flea treatment. We will provide these for you, once payment is received to help ensure your bond is refunded. 

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